Shipping policy

Vault-12 Shipping Policy

Thank you for shopping with Vault-12.

We aim to process and dispatch orders as quickly and securely as possible. Please read the information below before placing your order.

Order Processing

Orders are normally processed before dispatch within 1–3 working days.

Orders placed on weekends or UK bank holidays will begin processing on the next working day.

During product launches, limited releases, promotional periods or unusually busy periods, processing may take slightly longer.

Once your order has been dispatched, you will receive confirmation using the contact details provided at checkout.

UK Delivery

Vault-12 currently ships throughout the United Kingdom.

Available delivery methods, estimated delivery times and shipping charges will be displayed at checkout before payment is completed.

Delivery estimates begin from the date your order is dispatched, not the date the order is placed.

Delivery times are estimates and cannot be guaranteed.

Delivery Charges

Shipping charges are calculated and displayed at checkout.

Any promotional free-delivery offers or order-value thresholds will be clearly shown on the website where applicable.

Tracking

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the parcel where required.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing checkout.

If you notice an error after placing your order, contact Vault-12 as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Vault-12 cannot accept responsibility for delivery problems caused by incorrect or incomplete address information supplied by the customer.

Failed Deliveries and Uncollected Parcels

If delivery cannot be completed, the courier may attempt redelivery, leave the parcel in an approved safe location or collection point, or return the parcel to us.

Customers are responsible for following any instructions provided by the courier.

If an order is returned to Vault-12 because it was not collected, delivery was repeatedly unsuccessful, or an incorrect address was supplied, additional postage charges may apply if the customer requests that the order is sent again.

Lost or Delayed Parcels

Courier delays can occasionally occur outside of our control.

If your tracking information has not updated or your order has not arrived within a reasonable period after the estimated delivery date, please contact us with your order number.

Where necessary, we will investigate the shipment with the relevant delivery provider.

Please do not assume that a delayed parcel is lost until the courier's investigation process has been completed.

Damaged Parcels

If your parcel arrives visibly damaged, please photograph the outer packaging before opening it where possible.

If the contents are also damaged, contact Vault-12 promptly and provide:

Your order number
Photographs of the outer packaging
Photographs of the damaged item
A description of the issue

This will allow us to investigate the matter efficiently.

Split Shipments

Where an order contains multiple items, Vault-12 may occasionally dispatch products separately.

Where this occurs, you will not be charged additional delivery fees unless this has been specifically agreed with you beforehand.

Pre-Orders and Future Releases

Where a product is sold as a pre-order, estimated dispatch information will be clearly stated on the relevant product page.

If your order contains both in-stock and pre-order items, the entire order may be held until all products are ready for dispatch unless otherwise stated.